Heath's median year built sits around 2001, which puts a large share of garage doors in this area at roughly two decades old - right in the window where torsion springs and the original opener motors start wearing out together. Doors installed in that era were almost all steel sectional panels on galvanized track, paired with chain-drive or belt-drive openers that were standard for the time but aren't built the way current units are.
Across the wider service area, housing dates mostly from 1975 through 2013, with the bulk from the 2000s - Heath falls on the newer end of that range, which means less of the original one-piece hardware you'd find in an older suburb, but it also means a wave of 20-plus-year-old torsion springs and openers reaching the end of their rated cycle count at roughly the same time. When a spring on a 2001-era door finally lets go, replacing the spring alone often isn't the fix anymore - the track, rollers, and opener gears from the same install are usually close behind it.